In short
IT support specialists often start with some college and a certification like CompTIA A+, earning a May 2025 median of $61,860. Information security analysts usually need a bachelor's degree plus experience, and earn a median of $129,180. Security is projected to grow 21% through 2035, while help desk jobs are projected at a decline of 3.5%.
| Side by side | IT support specialist | Information security analyst |
|---|---|---|
| Median pay (May 2025) | $61,860 | $129,180 |
| Hourly equivalent | $29.74 | $62.11 |
| Typical way in | Some college | Bachelor's degree |
| On-the-job training | Moderate-term on-the-job training | None listed |
| Jobs in the U.S. (2025) | 750,600 | 192,900 |
| Growth, 2025 to 2035 | a decline of 3.5% | 21% |
| Openings each year | 39,700 | 14,100 |
Source: BLS Employment Projections 2025 to 2035, national medians. Not a promise of what you will earn.
A realistic path
Most security analysts did not start in security. Many spent a few years in help desk, networking or systems work, then moved over with certifications and, often, a degree. If you are starting from zero, IT support gets you paid and learning.
Questions people ask
Can I get into cybersecurity without a degree?
Some people do with experience and certifications, but BLS lists a bachelor's degree as typical.
Is IT support a good way into security?
Yes. It builds the troubleshooting and systems knowledge security work needs.
Which certifications help?
CompTIA A+ for support, then Network+ and Security+ are common steps.